Privacy Policy
Rico's Empanadas & Coffee · Effective November 9, 2026
Hi, we're Rico's. We bake empanadas and pour coffee on the Venice Beach Boardwalk, and we'd like to be straight with you about what we do with your information. This page covers our website, ricosempanadas.com, our ordering site, order.ricosempanadas.com, and online orders placed through them. "Rico's," "we," and "us" mean RMF Group Inc, doing business as Rico's Empanadas & Coffee, 1601 Ocean Front Walk, Venice, CA 90291.
What we collect
What you give us
- Online orders: your name, phone number, email, pickup or delivery details, what you ordered, and any notes.
- Payment: card and wallet payments on our website are handled by Wix Payments, and PayPal if you choose it. We never see or store your full card number.
- Newsletter: your email address if you sign up.
- Contact and reservation requests: whatever you put in the form or email, usually your name, contact details and your message.
- Account: if you create a login on the site, your name, email and order history.
What we collect automatically
- Basic visit data such as your device, browser, approximate location, pages viewed and the site that sent you. Our ordering site's platform, Wix, collects it with cookies and similar tools to keep the site working, remember your cart and show us how many people visit. Our main website is hosted by Cloudflare, which handles basic request data (such as your IP address) to deliver and protect the site; the main website itself doesn't set cookies.
We haven't added advertising pixels or third-party trackers of our own to the site.
How we use it
- To make and hand over your order, and to contact you about it.
- To process payments and prevent fraud.
- To answer your questions and handle reservation or catering requests.
- To send our newsletter, only if you signed up. Every email has an unsubscribe link.
- To keep the site running, secure and easy to use.
Who we share it with
We don't sell your personal information and we don't share it for cross-context advertising. We share it only with the companies that help us run the shop:
- Wix, which hosts our ordering site, online ordering, forms, the newsletter and basic analytics.
- Cloudflare, which hosts our main website.
- Wix Payments and PayPal, for online payments.
- Clover, our point-of-sale system, which receives your order so we can make it, and which processes in-store card payments.
- Delivery partners (DoorDash, Uber Eats, Grubhub) if you order through their apps. That's a separate order with its own privacy policy, and we only get what they send us about your order.
- Authorities or others when the law requires it, or to protect our rights, our customers or our staff.
Cookies and Do Not Track
Cookies are small files your browser stores. Our main website doesn't set any. Our ordering site uses mostly essential ones from Wix (cart, security, remembering your session) and analytics cookies. You can block or delete cookies in your browser settings, but parts of the site, like checkout, may stop working. Some browsers send a "Do Not Track" signal. Our website doesn't currently respond to those signals.
How long we keep it
We keep order and payment records as long as we need them for taxes, accounting and disputes, usually several years. Newsletter emails stay until you unsubscribe. You can ask us to delete things sooner (see below), except records we're legally required to keep.
Your California privacy rights
If you live in California, you can ask us to:
- Tell you what personal information we've collected about you, where it came from, why, and who we share it with.
- Give you a copy of it.
- Correct anything that's wrong.
- Delete it, with some legal exceptions.
- Not sell or share your information. We don't, so there's nothing to opt out of, and we haven't sold or shared personal information in the past 12 months.
- Limit use of sensitive information. We don't collect sensitive personal information beyond payment details handled by our payment processors.
We won't treat you differently for using these rights. To make a request, email info@ricosempanadas.com or call 714-851-8429. We'll need to confirm it's really you, usually by matching the email or phone number on your order. You can also have an authorized agent make a request for you. We'll answer within 45 days.
In the last 12 months we have collected the categories of information listed above (identifiers like name, email and phone; commercial information like your orders; and internet activity from site analytics) for the purposes listed above.
Children
Our website isn't meant for children under 13, and we don't knowingly collect their information. If you think a child has sent us something, tell us and we'll delete it.
Security
We use reputable providers and sensible safeguards, but no website or service is 100% secure, so we can't promise perfect protection.
Links to other sites
Our site links to Instagram, TikTok, Yelp and delivery apps. They have their own privacy policies and we don't control them.
Changes
If we change this policy, we'll post the new version here with a new effective date.
Contact
Rico's Empanadas & Coffee
1601 Ocean Front Walk, Venice, CA 90291
Phone: 714-851-8429
Email: info@ricosempanadas.com