Terms of Service
Rico's Empanadas & Coffee · Effective November 5, 2026
Welcome to Rico's! These terms cover your use of ricosempanadas.com and the orders you place through it. By using the site or placing an order, you agree to them. "Rico's," "we," and "us" mean RMF Group Inc, doing business as Rico's Empanadas & Coffee, 1601 Ocean Front Walk, Venice, CA 90291. If you don't agree, please don't use the site. Questions? We're at info@ricosempanadas.com.
Using the site
Use it for lawful, personal purposes. Please don't try to break it, scrape it, overload it, or place orders you don't intend to pick up or pay for. You must be 18 or older to place an order, or have a parent or guardian do it with you.
Online orders
- Pickup and delivery: the order page shows what's available at the time, including pickup time estimates. Estimates are our best guess, not a guarantee. Busy boardwalk days happen.
- Pricing: prices are shown on the order page in US dollars. Sales tax and any fees or tips are shown at checkout before you pay. We can update prices and menu items at any time; the price you see when you place your order is the price you pay.
- Availability: we bake in batches and sometimes sell out. If something in your order isn't available, we'll contact you to substitute or refund that item.
- Accepting orders: an order isn't final until we confirm it. We may decline or cancel an order, for example if we're closed, sold out, or something looks wrong, and we'll refund you in full if you've already paid.
- Accuracy: please double-check your name, phone number and pickup details. We're not responsible for orders we can't deliver or hand over because the information was wrong.
Payments
Online payments are processed by Wix Payments or PayPal, and in-store payments by Clover. By paying, you confirm you're allowed to use that payment method. We don't store your full card number. Your card issuer's or payment provider's terms also apply.
Cancellations and refunds
Food is made fresh once your order comes in, so:
- Cancel quickly: call us at 714-851-8429 as soon as you can. If we haven't started your order, we'll cancel and refund it.
- Once it's made, we usually can't cancel or refund it, particularly if it isn't picked up.
- If something's wrong, like a missing, incorrect or unsatisfactory item, tell us right away, ideally within a few hours and before you leave the area, and we'll make it right with a remake or a refund. We want you to love your empanadas.
- Refunds go back to the original payment method. Your bank may take several business days to show it.
Reservations and catering requests
If you ask for a reservation or a catering order through the site or by email, it isn't confirmed until we confirm it with you. If your plans change, please let us know as soon as possible. Large or catering orders may have their own pickup and payment terms that we'll share when we confirm.
Food allergies and dietary needs
Our empanadas, pastries and drinks may contain or come into contact with wheat/gluten, dairy, eggs, soy, nuts, corn and other allergens. Our kitchen is shared, so we can't guarantee any item is free of any allergen, including items marked vegan or vegetarian. If you have an allergy or dietary restriction, please tell us before you order and ask us about ingredients. You eat at your own risk. Menu descriptions and photos are for information only.
Third-party delivery apps
We also sell through DoorDash, Uber Eats and Grubhub. Those orders are between you and that company. Their terms, prices, fees, delivery times and refund policies apply, not ours. For problems with a delivery-app order, contact the app first.
Our content
The Rico's name, logo, photos, menu text and website design belong to us or our licensors. You can view and share the site for personal use. Please don't copy or use them commercially without our written permission. If you send us a review or message, you let us use it to run and promote our business, without naming you unless you say it's okay.
Links to other sites
We link to social media and other sites. We don't control them and aren't responsible for them.
Disclaimers
We do our best to keep the site accurate and running, but it's provided "as is" and "as available," without warranties of any kind, to the extent California law allows. We don't promise it will always be available, error-free or secure.
Limitation of liability
To the fullest extent California law allows, Rico's, its owners, employees and partners aren't liable for indirect, incidental, special or consequential damages arising from your use of the site or our food. Our total liability for any claim related to an order is limited to the amount you paid for that order. Nothing in these terms limits liability that can't legally be limited, such as for our own gross negligence or willful misconduct, or your rights under California consumer law.
Governing law
These terms are governed by California law. Any dispute will be handled in the state or federal courts located in Los Angeles County, California, and you and we agree to their jurisdiction.
Changes
We may update these terms and will post the new version here with a new effective date. Using the site after that means you accept the changes.
Contact
Rico's Empanadas & Coffee
1601 Ocean Front Walk, Venice, CA 90291
Phone: 714-851-8429
Email: info@ricosempanadas.com